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FAQs
Ordering firewood involves more than just requesting a delivery. Asking the right questions upfront prevents misunderstandings, ensures you receive quality wood at fair prices, and helps you compare suppliers accurately. Knowledge protects you from common firewood scams and disappointments.
Always ask about exact measurements and pricing. “How many full cords am I ordering, and what is the total delivered price?” Avoid vague terms like “a truckload” or “a cord” without confirmation. Confirm dimensions of 128 cubic feet (4x4x8 feet) for a full cord. Ask if the price includes delivery, or if delivery is charged separately. Clarify whether tax is included in the quoted price.
Verify the wood species. “What type of wood is this?” Reputable suppliers sell specific hardwoods (oak, maple, ash, etc.) or clearly labeled mixed hardwood. Be skeptical of suppliers who can’t or won’t identify their wood. Different species have dramatically different burning characteristics and value.
Ask about seasoning status and moisture content. “Is this seasoned, and what is the moisture content?” The answer should be “Yes, below 20% moisture” for truly seasoned wood. Ask how long the wood has been seasoning and whether the supplier uses moisture meters to verify dryness. Green wood costs less but requires 6-12 months before burning, so price accordingly.
Confirm piece size and splitting. “What length are the pieces, and are they split?” Standard fireplace size is 16 inches, but wood stoves may require different lengths. Ensure pieces are split to appropriate diameter (4-6 inches typical) rather than delivered as unsplit rounds that you’ll need to split yourself.
Ask about delivery logistics. “When will delivery occur, where will the wood be placed, and do you offer stacking services?” Understand whether you’ll receive a specific date or a window, confirm the delivery location works for large trucks, and clarify if stacking costs extra.
Request references or reviews. “Can you provide references from recent customers?” Legitimate suppliers welcome this question and can point you to online reviews or satisfied customers.